I WILL NEVER USE THESE PEOPLE AGAIN

On 16/08/09 I booked for a repair man to to come out and fix my fridge/freezer (Job Ref: C1135924) and was given a date of 20/08/09.
He didn’t turn up and nobody contacted me. When I called repaircare I was given the excuse of a problem with the booking on the computer.

I was given another appointment date of 01/09/09. The repair man turned up. He stayed about 5 minutes undid 3 screws and removed a panel, looked at the inside and said that it needed a new PCB. He didn’t test anything at all. He said that he’d order the part and that someone would phone in a couple of days to let me know when it would be installed. By the end of the week nobody had called me so I called Repaircare to be told that the part was no longer available (FOR A FRIDGE FREEZER THAT WAS LESS THAT 5 YEARS OLD ???) and that they weren’t going to do the repair. I was also told that my refund of the original payment less £40 would be done in 7 – 10 days (strange that they can take the payment instantly but it takes them up to two weeks to refund it).

Late on Saturday night I ordered a part from Currys Partmaster (So much for Repaircare’s claim that the part was no longer available).

The part arrived promptly this morning (Tuesday). I popped the front panel off the fridge and repaced the PCB myself in 2 minutes and the fridge is working perfectly now.

It would appear that Repaircare are not interested in doing repairs when replacement parts are involved and that they are quite happy to make as much money as possible by eaning interest on refunds that they hold on to as long as they can.

DON’T JUST TAKE MY WORD FOR IT

For more comments check :-

http://www.fscked.co.uk/index.php/2009/07/is-repaircare-a-scam/comment-page-1/#comment-7079

and

http://www.whitegoodshelp.co.uk/wordpress/repaircare/comment-page-1/#comment-6938